Order Cancellation Policy

Last updated: July 24, 2026

At Themodernharbor, we understand that, in certain circumstances, it may be necessary to cancel an order after the purchase has been made. This Order Cancellation Policy explains the conditions applicable to cancellation requests for orders placed through themodernharbor.com for customers in Spain.

Scope of application

This policy applies to all orders placed through our website.

The conditions described herein regulate cancellation requests submitted before or after the start of the logistics process and complement our other commercial policies, including the Shipping Policy and the Returns and Refunds Policy.

Cancellation of orders before shipping

You may request the cancellation of your order as long as it has not yet begun to be prepared or has been delivered to the carrier.

If the request can be processed, we will proceed to:

Cancel the order.
Issue a full refund of the amount paid.
Not apply any cancellation fees or commissions.

To increase the chances of the cancellation being accepted, we recommend contacting us as soon as possible after making the purchase.

Cancellation of shipped orders

Once the order has entered the preparation phase or has been dispatched, it will usually no longer be possible to cancel it.

In that case, once the order is received, you may request a return as long as the conditions provided in our Returns and Refunds Policy and the applicable consumer regulations are met.

How to request a cancellation

If you wish to cancel an order, please contact our customer service as soon as possible.

To expedite the processing of the request, we recommend providing the following information:

Order number.
Name used during the purchase.
Email address associated with the order.
Reason for cancellation (optional, but recommended).

Our team will review the request and inform you of the feasibility of the cancellation as soon as possible.

Review of the request

After receiving the request, we will check the status of the order to determine if its cancellation is still possible.

During this process we can verify:

The current status of the order.
The preparation or shipping phase.
The information provided by the customer.

If necessary, we may request additional information to complete the verification.

Once the review is completed, we will communicate the result of the request by the same contact method used.

Refunds

When the cancellation is accepted, we will initiate the refund as soon as possible using the same payment method used during the purchase, unless both parties expressly agree to another procedure.

The time required for the amount to be reflected in the customer's account will depend on the banking entity or the payment service provider.

If the cancellation cannot be approved due to the status of the order, we will inform you of the reasons and, when appropriate, indicate how to exercise your right of return once the product has been received.

Relationship with other policies

This Cancellation Policy must be interpreted jointly with the rest of the policies published on our website.

For more information, you can consult:

Our Shipping Policy, where you will find information about the preparation, dispatch and delivery of orders.
Our Returns and Refunds Policy, which regulates returns, refunds and the exercise of the right of withdrawal in accordance with applicable law.